24/7 EMERGENCY SERVICE
NYC HVAC REPAIR

At Air Cooling & Heating, Inc., we strive to provide the best services to our home and business owners by hiring qualified professionals to work for us. All of our technicians are fully licensed in their respective fields to ensure you have a qualified plumber, electrician, or contractor completing your work. Full background checks, drug testing, and high standards are mandatory before we hire anyone. You'll always be greeted with a smile from our professionally trained technicians who arrive in our company vehicles dressed in official uniforms. We always go above and beyond to provide the best quality service.
We are fully licensed, trained professionals. We'll help make any HVAC issue you're facing much less stressful beginning with our courteous office staff all the way to the knowledgeable technicians that will personally handle your repair or installation.

WE OPERATE BASED ON THE "GOLDEN RULE".

At Air Cooling & Heating, Inc. was founded on a code of ethics based on the Golden Rule: "Do unto others as you would want others to do unto you." At our core, our company is just a family who takes care of other families all across New York City Metro Area. There are many reasons why NYC's residents continue to choose us time and time again, including all of the following:

• Award-winning 24-hour emergency service
• Trustworthy, trained, and certified technicians
• Honest, upfront pricing
• Amazing customer feedback
• Flexible scheduling and the ease of service calls

We Look Forward to the Opportunity to Serve You & Your Family.

Air Cooling & Heating, Inc. team knows the importance of maintaining the perfect room temperature. Properly repairing your HVAC system will not only improve the comfort of your home, but reduces costly energy bills. We carry a wide variety of high quality HVAC systems that we offer at very reasonable rates.

SIGNS YOU NEED AN HVAC REPAIR:

• Warm air blowing from air conditioning unit
• Cool air blowing from heater
• Insufficient airflow
• Unusual odors
• Noises, humming or grinding
• Rust buildup or corrosion
• Decrease in energy efficiency
• Increased utility bills

YOUR SOLUTION TO HVAC REPAIRS IN NEW YORK CITY

Our team knows that heating and cooling systems are critical to your family's comfort. Our highly-qualified HVAC contractors will get the job done the first time and prevent future costly repairs. Our mission is to provide each and every customer with high-quality services and knowledge that exceed expectations.

SERVICES OFFERED

AIR CONDITIONING
Our cooling experts are prepared for all air conditioning repair or installation needs. We offer maintenance with seasonal tune-ups.

HEATING
Our technicians are fully equipped to service all heaters and furnaces. Our heating tune-ups will keep your system running all season long.

SMART THERMOSTATS
Our selection of smart thermostats will help keep you comfortable while reducing energy use.

INDOOR AIR QUALITY
We offer a range of services and products including duct cleaning and whole home humidifiers.

A Service Call fee is a bill for the expense associated with the time and travel to diagnose, inspect and provide expert recommendations for a home's heating or air conditioning system by a certified professional technician.

Most companies who provide home services charge a flat rate called a "diagnostic fee" or "service fee" before they start the actual repair. This fee can be frustrating for some customers because they feel that the technician hasn't actually done any work towards the repair – they've simply diagnosed the problem. These customers believe that the diagnostic fee is just a way for the service company to make more money – but that couldn't be further from the truth. Here's what you should know about diagnostic fees:

A DIAGNOSIS HAS HIDDEN COSTS

In actuality, most service companies don't make any money off the initial service call and diagnosis. In fact, sometimes the costs of doing business are actually much higher than the diagnostic fee. You may be wondering, "What costs? They haven't done anything!" There are actually several expenses to the service company for each call they make – even if no work is actually done. These costs are often "hidden" from the customer.

TIME

Each service technician is paid by the company for their time. Though it may only take five or 10 minutes to diagnosis your problem, the technician likely spent a good deal of time on your call before they arrived at your home. It takes time for them to grab tools and materials, dispatch, drive to your home, log information about your visit and then drive back to the company. On average, a typical diagnostic call (including time spent before and after the actual diagnosis) can take upwards of an hour or more of the technician's time. Please also remember that, though the technician may only spend 10 minutes diagnosing a problem at your home, they can easily spend an hour or more diagnosing more complicated problems at other homes, on top of the time spent driving and logging information about the call. The diagnostic fee is a flat rate, so the company doesn't charge more when the diagnosis takes longer than normal.

VEHICLE EXPENSES

The vehicles used by the company also have expenses. These expenses are considered part of the cost of service calls because the vehicles are necessary to carry tools and other items for each technician. Vehicle expenses include things like fuel, maintenance and repairs on the vehicles, lease or loan payments, insurance and vehicle depreciation (wear and tear). These expenses may not seem like much per call, but they quickly add up, and the company must have income to cover the expenses.

DIAGNOSING IS A SKILL

Aside from the costs associated with a diagnostic service visit, companies also charge a fee because the diagnosis itself requires skill. It may take only 10 or 15 minutes for a trained technician to diagnosis the problem, but that's simply because they have the skills necessary to troubleshoot and recognize the issue. Oftentimes, homeowners schedule a service visit because they lack these skills and need assistance. In short, a diagnosis is a service, just like any other service.
While it may be frustrating to pay a service fee before a problem is actually fixed, it's a necessary part of the home services industry. You'll also find that diagnostic fees are common in other industries, such as IT and computer repair, automotive repair, etc. It's a necessary part of doing business that's meant to cover the company's time, labor and overhead expenses. Even on the quickest service calls, the fee barely covers these expenses; when a diagnosis takes longer than average, the expenses are often far greater than the actual fee charged.

If, for any reason, within one (1) year of the date of the original invoice, you are dissatisfied with our work in your home, we'll make every effort to meet your expectations, or remove your equipment (if applicable) and cheerfully refund 100% of your money.

As COVID-19 continues to impact the global community, we at Air Cooling & Heating, Inc.want to update you on the steps we have taken to ensure the safety of our employees and customers, as well as business continuity for the communities we serve across our nation. We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to, or being required to, remain home for extended periods of time.

More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety is required during these challenging times. We are actively monitoring updates from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers.

We require all technicians to be equipped with the following personal protective equipment (PPE) when entering homes or businesses for peace of mind and prevention:

• masks
• gloves
• shoe covers

We are requiring employees to stay home or seek medical attention consistent with CDC and WHO guidelines if they are experiencing symptoms such as shortness of breath, coughing, and fever.

For the safety of our employees and customers, (i) prior to booking an appointment and (ii) again prior to our technicians arriving to a home, our Customer Relations Specialists will make inquiries to confirm there are no occupants of a customer's residence experiencing any symptoms and to confirm we have explicit authorization to service the residence.

For the safety of our community and consistent with health guidelines, we do reserve the right to postpone or cancel service in situations where symptoms such as shortness of breath, coughing, and fever are encountered or confirmed.

We will be prioritizing emergency service requests during this time and allocating our resources to fulfilling such needs over other elective service requests, but please know, we are prepared to respond to customers' needs as promptly as ever because we understand that HVAC, plumbing, and electrical systems are critical services.

This is an unprecedented time for everyone, and the situation is changing daily. We are committed to maintaining our business operations and ensuring you continue to receive the highest quality service from us without disruption, and we thank you for your continued trust in us.